The Animal Hospital of New Albany has now enabled two-way texting to help connect, engage and be more efficient when serving our valued clientele!
A mobile application is available to you on your cellphone, but you DO NOT have to download in order to send our office a text message. You can directly text the number 614-502-6674. All message and data rates will apply.
If you do wish to download the mobile application, you will be able to view your pet’s personal information, current appointment dates and times, their medical reminder due dates, their current medication list and general information regarding our clinic. From the app you can request appointments or medication refills with just a few taps! You can also relay any questions or concerns without having to call our office. We will respond back to you with a text message.
To download the application:
-Go to your App Store and download the Pet Health Network application (refer to picture on the left of this email for the image).
-After you complete the download you will need to text the number 614-502-6674 “Need mobile app code”. We will then text you back with your unique code to enter to finish the installation.
If you have previously been using our Idexx Pet Health Network to request appointments and medication refills, you can still continue to do so the way you always have. We will still be checking and responding to those the same as we have previously been, and will call you back with confirmation.